Contact Customer Support Normal hours of operation are from 7:00am to 8:00pm EST (12:00 to 01:00 UTC). Contact us by telephone at: +1-613-836-2222 or by email at: partner-support@orbcomm.com Emergency support is available 24x7 at: +1-613-836-2222. After hours Emergency Support is available to report issues relating to real or perceived degradation of network services. Routine requests for assistance such as the activation and deactivation of terminals and technical inquiries should be made during SkyWave Support’s normal hours of operation.